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Storage & handling

Protect the material.
Preserve the record.

Start with the exact product, label and batch record. Storage conditions vary, so never copy instructions from another product or lot.

Before handling

Check four things first.

Keep the product, its condition and its documentation connected from receipt through storage.

01

Match the material

Confirm the product name, format and batch code before opening or moving the material.

02

Read the current record

Use the physical label and documentation attached to the exact batch in hand.

03

Control the environment

Protect the sealed material from uncontrolled heat, light and moisture as its record directs.

04

Pause on a discrepancy

Isolate the material and contact support if a seal, label, condition or record does not match.

Product instructions

Check the exact product.

These summaries help you find the correct label or batch document; they do not replace it.

Common questions

Use the instructions for your batch.

General guidance cannot replace the instructions attached to the exact product and batch.

Should every material be refrigerated?

No universal temperature applies to every format or batch. Follow the physical label and batch-specific record supplied with the material.

Can research material be frozen?

Only when the current label or batch documentation explicitly provides that condition. Do not infer a storage temperature from another product.

What if the parcel arrives warm or damaged?

Photograph the parcel and label, record the batch code, isolate the material and contact support before laboratory handling.

Does this page authorize personal use?

No. Catalogue materials are for legitimate in-vitro research, laboratory experimentation and education only—not for human or veterinary use.

Documentation boundary

Health Canada storage guidance emphasizes written procedures, appropriate conditions and records across storage and distribution. EternaGen applies that principle here as a documentation standard; this page does not represent regulatory authorization or GMP certification.

Condition or record mismatch?

Pause and ask before handling.

Keep the material isolated and send the product name, batch code and a clear photo of the condition in question.

Contact support