Legal document
Terms & conditions
A structured agreement for website access, approved accounts and research-material orders—with research-use boundaries stated plainly.
Last updated July 31, 2026
Section 01
Agreement and eligibility
These terms govern access to the EternaGen website, accounts, research content, partner services and any approved order. By using the site or expressly accepting these terms, you agree to them and to the policies incorporated by reference.
You must be at least 18 years old, have legal capacity to enter an agreement and, when acting for an organization, have authority to bind that organization. Account access or application submission does not itself establish purchasing eligibility.
Section 02
Research-use-only restriction
Catalogue materials are offered strictly for legitimate in-vitro research, laboratory experimentation and educational purposes. They are not intended for human or veterinary administration, ingestion, diagnosis, treatment, prevention or other personal use.
You must not purchase, possess, handle, resell, distribute or use a material in a way that is unlawful, outside the approved purpose or jurisdiction, or inconsistent with the label and written EternaGen restrictions.
Section 03
Purchaser responsibility and prohibited conduct
You are responsible for the accuracy of the information you provide; the suitability, qualifications and authority of personnel who access or handle materials; and compliance with laws, institutional rules and safety requirements that apply to your activity.
You may not misrepresent eligibility, bypass access controls, share restricted accounts, interfere with the service, submit malicious code, scrape restricted records, use the site for unlawful activity, or make unsupported medical, therapeutic or performance claims about EternaGen or catalogue materials.
Section 04
Regulatory status and no medical claims
Unless a product page expressly states otherwise with a verifiable authorization reference, catalogue materials are not represented as Health Canada-authorized health products. A research-use label does not convert an unauthorized health product into an authorized one.
Website and research-library content is educational context, not medical, veterinary, legal, regulatory or laboratory-safety advice. EternaGen does not diagnose conditions, prescribe treatment or provide dosing or personal-use guidance.
Section 05
Product information and batch documentation
Names, formats, labelled strengths, prices, availability and connected records may change. Review the product page, physical label and available batch record before relying on any catalogue information. A Certificate of Analysis reports the methods and results shown for the identified sample or batch; it is not a regulatory approval, clinical recommendation or guarantee of suitability for a particular use.
Product photography and scientific imagery are illustrative unless expressly identified as the exact item or record. If the site, label and batch record conflict, stop and contact support before use.
Section 06
Orders, pricing and availability
Prices are shown in Canadian dollars unless stated otherwise. Applicable taxes, shipping charges and the order total must be displayed before payment. Placing an order is an offer to purchase; an automated receipt or payment-session creation is not final acceptance.
EternaGen may correct a genuine error, limit quantities or decline an order where eligibility, availability, jurisdiction, payment, fraud, documentation or product-integrity checks do not pass. If payment has been captured for an order that cannot be accepted, the amount will be returned using the approved payment process, subject to the provider’s processing time.
Section 07
Checkout, payment and electronic agreement
Before payment, you must have an opportunity to review and correct order details, see material charges and expressly accept the agreement. Payment credentials are handled by the approved payment provider and are not intended to be stored in the EternaGen application database.
A retainable order confirmation should identify the purchaser, date, supplier, products, quantities, charges, delivery information and applicable policies. Your acceptance record may include the document versions, timestamp, account, organization and approved jurisdiction.
Section 08
Shipping and delivery
Available delivery methods, charges and carrier estimates are shown during checkout. Estimates are not guaranteed delivery dates and may be affected by processing, destination, weather, carrier conditions or regulatory review.
You are responsible for providing an accurate deliverable address and reviewing the shipment promptly. Do not use or discard a shipment that appears damaged, incorrect, incomplete or compromised; retain the packaging and contact support.
Section 09
Cancellations, returns and refunds
The Shipping & Returns policy explains the review process for order problems, cancellations and returns. Do not return a material without written instructions. Product-integrity considerations may affect whether a return can be accepted.
Nothing in these terms limits cancellation, refund, warranty or other rights that cannot lawfully be excluded under applicable consumer-protection legislation.
Section 10
Accounts, organizations and security
You must keep credentials secure, use accurate account information and notify support promptly of suspected unauthorized access. Organization administrators are responsible for assigning appropriate roles and removing access that is no longer required.
EternaGen may suspend or restrict access while investigating security, eligibility, compliance, payment or misuse concerns. Where reasonable and lawful, notice and an opportunity to resolve the issue will be provided.
Section 11
Website content and intellectual property
The site, brand assets, original copy, interface, data organization and other protected material belong to EternaGen or the applicable rights holder. You receive a limited, revocable, non-transferable right to use the site for its intended purpose.
You may link to public pages and quote brief portions with accurate attribution where lawful. You may not reproduce substantial content, remove notices, imply endorsement, train or populate a competing commercial database from restricted content, or use EternaGen marks without written permission.
Section 12
Disclaimers and reliance
The site and educational content are provided on an “as available” basis. EternaGen does not promise uninterrupted access, error-free content, a particular research outcome or fitness for an unapproved purpose. External sources and links remain subject to their own authorship, revisions and terms.
Any warranties or conditions that cannot lawfully be excluded remain in effect. No short disclaimer or research-use label overrides mandatory law.
Section 13
Liability and indemnity
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special or consequential loss arising from use of the site or an approved commercial relationship. Any proposed monetary cap, business indemnity or allocation of shipping risk must be confirmed by counsel and reflected in the final published terms or a signed partner agreement.
Nothing in this section excludes liability or remedies that cannot lawfully be excluded, including applicable statutory consumer rights.
Section 14
Privacy and electronic communications
Personal information is handled as described in the Privacy policy. Transactional messages may be sent when necessary to administer an account, application, order, security matter or support request.
Marketing messages require the consent and identification mechanisms required by applicable law. You may withdraw optional marketing consent without losing access to a service that does not require it.
Section 15
Changes, suspension and termination
EternaGen may update the site or these terms for operational, legal, security or accuracy reasons. A new version applies prospectively from its stated effective date unless applicable law or a separate signed agreement requires another process. Material changes should be presented for renewed acceptance where required.
Sections that by their nature should continue—including payment obligations, intellectual property, recordkeeping, disclaimers and dispute provisions—survive termination to the extent lawful.
Section 16
Governing law, notices and business identity
The final terms must identify the contracting legal entity, operating name, service address, customer-service contact and approved governing law. The dispute forum and notice process must be reviewed for consumer and business purchasers and must not remove non-waivable statutory rights.
Questions may be sent to support@eternagenlife.com. This draft must not be treated as the final contracting document until the missing business facts and counsel approval are recorded.